Posted on June 23, 2019
Location Dubai, United Arab Emirates
Category ADMINISTRATION JOBS
Job Type Full-time
DESCRIPTION
Hiring an experienced Customer service Executive for Dubai. Interested Candidates Please apply with updated CV. Only shortlisted Candidates will be Contacted.
Key Responsibilities:
Verifies merchandise shipped by matching bills of lading; reconciling quantities; noting discrepancies.
Arranges shipments by examining destination, route, rate, delivery time; dispatches to carriers.
Negotiate rate structures, including consolidation lanes, capacity, and customer programs. Present finding to Management.
Keeps customers informed by forwarding notices, shipment date and method, and current status; answering questions.
Collect and analyze service issue and carrier quality information and develop clear and concise reports.
Checking and confirming order status on pick-up and deliveries.
Freight forwarding functions such as booking, issuing Delivery Orders, etc.
Coordinate & expedite requests, time-specific pickups and deliveries and other special requests.
Analyze freight bills for customer specific required information.
Key Requirements:
Basic Education with previous experience as Customer service executive.
Strong computer skills.
Strong customer service skills.
Decision making and problem solving skills.
Ability to multi-task.
Attention to detail and accuracy.
Ability to prioritize and manage time.
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